FAQ
Questions, answered
How do I get a price for my trip?
Request a quote with your itinerary — addresses, times, passengers, flight numbers. Every trip is priced flat before you book, so the number you approve is the number you pay.
Is there surge pricing?
No. Quotes are fixed by itinerary. Rain, rush hour, and sold-out concerts do not change your confirmed price.
Which airports do you cover?
SFO, OAK, and SJC daily, in both directions, at all hours. Private aviation (FBO) transfers at SFO Signature, SQL, and PAO can also be arranged.
What happens if my flight is delayed?
Arrivals are flight-tracked from departure, so your chauffeur’s timing adjusts automatically. Reasonable waiting after landing is built into airport pickups.
Can I book by the hour?
Yes. Hourly as-directed hire keeps the vehicle and chauffeur dedicated to you for a booked block — multi-stop days, events, and open itineraries.
What vehicles do you operate?
Executive sedans, premium SUVs, and Sprinter vans. Dispatch matches the vehicle to your passenger count, luggage, and the shape of your day.
Do you offer corporate accounts?
Yes — consolidated billing, a dedicated coordination contact, and priority scheduling for organizations of any size.
How far in advance should I book?
A day ahead is comfortable for most trips. Same-day requests are often accommodated. Roadshows, multi-vehicle days, and peak-season events should book earlier.
What is the cancellation policy?
Cancellation terms are confirmed with your quote and vary by trip type. Contact dispatch as early as possible if plans change.
Do you provide child seats?
Child and booster seats can be arranged with advance notice — mention ages when requesting your quote.
Something else on your mind? Email us — dispatch reviews quote requests around the clock.
Reservations
Your itinerary, handled.
Share the trip — addresses, flights, passengers — and receive a clear quote before anything is booked. Dispatch takes it from there.